Delivery & Returns

Delivery

We deliver to the United Kingdom and the United States. Every shirt is made to order by our fulfilment partner, Printful, and dispatched from their UK or European facilities, so US orders are sent internationally. Orders are usually dispatched within 2–5 business days.

UK delivery then typically takes a further 3–6 business days. US delivery typically takes a further 5–8 business days. Delivery charges are calculated at checkout.

Customs and import charges

United States orders ship Delivered Duty Paid by default: applicable customs duties and import taxes are included in the delivery charge shown at checkout, so you should not be asked for extra payment when your order arrives.

UK orders dispatched from a UK facility have no customs step at all. Where an order is dispatched from our partner’s European facilities instead, product values under £135 still arrive without additional import charges, UK VAT on those shipments is handled by our fulfilment partner. Only orders over £135 dispatched from outside the UK could face import VAT and duties on delivery; those are set by UK customs and are outside our control.

We do not currently deliver outside the UK and US.

Returns and refunds

Our shirts are printed to order, but that does not remove your rights when shopping online.

Changed your mind or ordered the wrong size?

For our standard collection, you can cancel before delivery or within 14 days after receiving your order. You then have a further 14 days to send the items back.

Contact us with your order number and the items you wish to return. We’ll provide return instructions and the correct address. You do not need to give a reason for cancelling.

You can try a shirt on as you would in a shop. Please avoid washing, altering or wearing it beyond trying it on. We may reduce your refund if handling beyond what is necessary to inspect the item has reduced its value.

You are responsible for return postage for change-of-mind and customer-selected size or colour returns. Please retain proof of postage.

Refunds

We’ll refund you using your original payment method within 14 days of receiving your returned items or evidence that you have sent them back, whichever happens first.

If you cancel your whole order, we’ll also refund the standard outbound delivery charge. Any extra amount paid for upgraded delivery is not refundable.

We do not charge cancellation or restocking fees.

Exchanges

For a different size, colour or statement, please return your original item under the cancellation process and place a new order.

Faulty, damaged or incorrect items

If your shirt arrives damaged, faulty, incorrectly printed or different from what you ordered, contact us as soon as possible with your order number and a description of the problem.

Clear photographs of the item and affected area help us resolve the issue. If providing photographs is difficult, let us know so we can help.

We’ll arrange the appropriate refund, replacement or other remedy under your consumer rights. If a return is needed, we’ll cover reasonable return postage or provide a prepaid method.

Please report problems promptly, ideally within 30 days of delivery, so we can also raise them with our fulfilment partner. This request does not limit your statutory rights.

Missing deliveries

If your order has not arrived by its estimated delivery date, contact us promptly. We’ll investigate with our fulfilment partner and carrier and arrange the appropriate resolution.

If tracking says “delivered” but you have not received the parcel, please tell us. We’ll investigate rather than treating the tracking status alone as the final answer.

Incorrect addresses and returned parcels

Please check your delivery address carefully before ordering. Contact us immediately if you notice an error; changes may not be possible once fulfilment or shipping has started.

If a parcel is returned because you supplied an incorrect address or did not collect it, additional postage may be payable if you ask us to resend it. We’ll explain any charge before arranging reshipment. Your statutory rights remain unaffected.

Where to send returns

Please contact Boldly Unseen before posting anything back so we can give you the correct return address and instructions. This does not make your cancellation dependent on our approval.

Do not send products to our business correspondence address unless we specifically instruct you to do so.

Contact

Email: orders@boldlyunseen.com or use the contact form.

Business correspondence address: Boldly Unseen, Suite RA01, 195–197 Wood Street, London, E17 3NU, United Kingdom.

Your statutory rights are not affected by this policy.

Frequently asked questions

Do you ship to the United States?

Yes. Shirts are made to order and dispatched from our fulfilment partner’s European facilities, so US orders travel internationally. US delivery typically takes 5–8 business days after dispatch, and your delivery charge, including import duties, is shown at checkout.

Where are your products made?

Each shirt is printed to order by our fulfilment partner, Printful, at their facilities in the UK and Europe, then dispatched to you. Nothing is made in bulk or stocked in a warehouse.

How long does international delivery take?

Production usually takes 2–5 business days. After dispatch, UK delivery typically takes a further 3–6 business days and US delivery a further 5–8 business days.

Are customs duties or import fees included?

US orders ship Delivered Duty Paid by default, so duties and import taxes are covered in your checkout delivery charge, you should not be asked for extra payment on delivery. UK orders under £135 product value also arrive without extra charges; only orders over £135 dispatched from outside the UK may incur import VAT and duties on delivery.

Can I pay in US dollars?

Yes. US visitors usually see USD automatically, and you can switch between GBP and USD any time using the currency option in the menu.

How do international returns work?

The same 14-day cancellation window applies wherever you are. Contact us before posting anything back and we’ll give you the correct return address and instructions, for international orders this may mean an international return parcel. You cover return postage for change-of-mind returns; we cover it for faulty, damaged or incorrect items.

Will future collections be fulfilled locally?

Our next collection is being planned with local fulfilment in both the UK and US. Keep an eye out for updates.