HELPFUL STARTS WITH ASKING.

You don’t need the perfect words. A little consideration, and fewer assumptions, goes a long way.

1. Ask before stepping in.

“Would you like a hand?” is a good start. Someone taking their time doesn’t automatically need rescuing. If they say no, respect the answer.

2. Offer an arm. Don’t grab theirs.

Grabbing, pushing or pulling someone can be startling and disorientating. If they want guiding, ask how they prefer to be guided. Let them take your offered arm rather than taking hold of them.

3. Say who you are.

“Hi, it’s Justine” is more useful than expecting someone to recognise your face, or making them play “guess who”.

4. Speak to the person.

Ask them your question directly. The friend, parent or partner beside them isn’t automatically their spokesperson.

5. Give directions with details.

“It’s over there” leaves quite a lot to the imagination. Try “The chair is two steps to your right” or “The doorway is directly ahead.” If you’re pointing, explain what you’re pointing at.

6. Say when you’re leaving.

A quick “I’m heading off now” saves someone from continuing a conversation with an empty space. Mention it if you step away briefly, too.

7. Let guide dogs work.

Cute? Absolutely. On duty? Also yes.

Don’t call, feed, stroke or otherwise distract a working guide dog. Speak to the handler and follow their wishes.

8. Put things back.

If you move a bag, chair or everyday object, tell the person. Return it to its usual place when you’re finished. A familiar layout can make a big difference.

9. Explain the obstacle.

“Watch out!” creates urgency without explaining the problem. If you can, say what’s there and where: “There’s a step down just ahead” or “There’s a bag on the floor to your left.”

10. You can say “see”.

“See you later”, “have a look” and “watch this” are ordinary expressions. You don’t need to edit every sentence. Take your lead from the person you’re talking to.

LESS GUESSING. MORE LISTENING.

Ask first. Be clear. Follow the person’s preferences.

There isn’t one correct way to help every blind or partially sighted person. The best starting point is the person in front of you.